Shipping & Returns
Shipments are made to Germany, Austria, Belgium, Denmark, Spain, Finland, France, Greece, Ireland, Italy, Luxembourg, Monaco, the Netherlands, Portugal and Sweden.
No shipments are made to the Canary Islands, Ceuta or Melilla.
Consult other countries.
Shipping cost of bicycles:
Shipping costs to Spain (Peninsula and Balearic Islands): € 25.
Shipping costs to Portugal: € 29.
Shipping costs to other countries: € 49.
Shipping cost accessories:
Shipping costs to Spain (Peninsula and Balearic Islands): € 6.
Shipping costs to Portugal: € 9.
Shipping costs to other countries: € 15.
To start the return process, you must make your request through the contact page of the website, or by email firstname.lastname@example.org
The buyer must return the products without having been used, in perfect condition and in their original packaging.
The buyer must assume the shipment to the Biwbik warehouses, Polígono Industrial El Arreaque, Calle 3 Nave 6 - 30170 Mula (Murcia) Tel. +34 865 621 445
As soon as we receive the returned material, we will proceed to check it. If everything is correct, a refund of the transaction amount will be ordered, minus 20% for shipping, packaging and devaluation costs of a new product that has been opened. The payments will be made by the same means of payment that the buyer has used and will be made within a maximum period of 30 days for administrative procedures.
Returns of items to which any type of promotion or price reduction has been applied are not allowed.
Exchanges of one item in the store for another are not accepted.
EXERCISE OF YOUR RIGHT OF WITHDRAWAL
If for whatever reason you are not satisfied with the products you have ordered, you can return the products that have been delivered within a period of 15 calendar days, without having to offer any reason, as long as the product has not been unpacked or tampered with and keep their original seals. For more information visit the Guarantees section on this website.